Claire Knepscheld T/A KOCO
1. Claire Knepscheld T/A KOCO respects the right to privacy and confidentiality of our potential and existing clients’ personal information.
2. The Protection of Personal Information Act describes personal information as information relating to an identifiable, living, natural person and, where it is applicable, an identifiable, existing juristic person. This includes data such as names, contact details and identity numbers.
3. This policy explains how we obtain, use and disclose our clients’ and potential clients’ personal information, in accordance with the requirements of the Protection of Personal Information Act (hereinafter referred to as “POPIA”) and the Electronic Communications and Transactions Act (hereinafter referred to as “ECTA”).
4. This policy is applicable to the Koco Beauty website, social media platforms as well as any direct communications between yourself and Koco Beauty or any of its representatives, directors, or employees.
5. We are committed to protecting our clients’ and potential clients’ privacy and to ensuring that personal information is collected and used properly, lawfully, and transparently.
6. We reserve the right to amend this Privacy Policy at any time by publishing an updated version to our website.
7. Upon your registration as a user on our website, you may be required to provide us with personal information including but not limited to your:-
7.1. name and surname;
7.2. email address(es);
7.3. physical address;
7.4. gender;
7.5. contact number(s);
7.6. date of birth.
8. Interaction with us on our website will result in the collection of information regarding your activities on said website. This is extended to any interaction with Koco Beauty via any of its social media platforms.
9. We request that you inform us and provide us with any updates or amendments to your personal information, should it change.
10. Should you elect to provide us with any personal information you thereby agree to provide accurate and updated information, and not to impersonate any person or entity, or misrepresent your affiliation with any person or entity.
11. Any personal information provided by yourself to Koco Beauty will only be used:-
11.1. as it relates to the ordering, sale and delivery of any goods or the provision of any services;
11.2. in relation to contacting you regarding any current and/or new goods and/or services, unless you have opted out from receiving marketing material;
11.3. in relation to contacting you regarding any special offers, promotions and competitions offered by us, unless you have opted out from receiving marketing material;
11.4. to improve your browsing experience on our website as relates to monitoring your purchases and browsing habits;
11.5. for internal business procedures such as audits, accounting, business planning, client retention reports etc.
12. Koco Beauty will not make disclosure of your personal information to any third-party without your express permission to do so, other than:-
12.1. to any employee of Koco Beauty so as to enable them to interact with you regarding deliveries, returns, complaints or any other process whereby employees are required to contact you directly;
12.2. to government authorities and registries, organs of state, law enforcement or fraud detection agencies where we, in good faith, believe that said disclosure is justified in order to limit, reduce, or prevent physical or financial harm, or to report and/or support investigations into illegal activity;
12.3. to Third-Party service providers including but not limited to suppliers, delivery institutions, or other service providers who operate under contract with the Koco Beauty in order to assist in the process of ordering, selling, delivering and/or returning of goods or the provision of services.
13. In the event that you provide a rating or a review of a product on the Company’s website, you consent to the use of said rating or review in whatever manner the Company deems fit. This includes the use thereof on the Company’s website, in newsletters or in other marketing material. Such rating or review will include reference to your first name, but will not include reference to other personal information such as your surname, contact number(s), email address etc. Should you not agree to the above kindly refrain from adding ratings or reviews to the Company’s website.
14. Koco Beauty is committed to ensuring that any party – including employees, service providers, affiliates etc – who has access to the personal information provided to us is bound by the appropriate confidentiality requirements as regards said information.
15. The Koco Beauty website makes use of Cookies to improve the functionality thereof. Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. These are used to identify specific users and improve your web browsing experience. Should you not disable Cookies, you are deemed to consent to the use of the personal information collected therein, subject to the stipulations contained in this policy. Kindly note that disabling Cookies may result in diminished functionality of our website.
16. Koco Beauty undertakes to:-
16.1. never sell or make available your information to any third party, other than in the instances provided for in this policy;
16.2. treat all personal information provided to us as strictly confidential, other than in the instances provided for in this policy;
16.3. provide you with notification where we become aware of any unauthorised use, disclosure or processing of your personal information;
16.4. not keep your personal information for a period longer than for which it was originally needed, unless required to do so by law or if you consent thereto;
16.5. take all steps reasonably necessary to ensure that your personal information is protected. We cannot, however, guarantee against nor accept liability whatsoever for unauthorised or unlawful use or disclosure of personal information by third parties not within our control, unless we have been grossly negligent in our duties as regards said personal information.
17. Koco Beauty recognises your legal right to request a copy of the personal information we hold about you. To do this, simply contact us at sales@kocobeauty.co.za and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Kindly note that any such access request maybe subject to a payment of a legally allowable fee.
18. Should you have any queries about this policy, require further information about our privacy practices, wish to withdraw consent, exercise preferences or access/correct your personal information, please contact us at sales@kocobeauty.co.za